Livorisse™ · Customer Care
We’re here to help.
Questions about your Livorisse™ order, delivery, product, return or refund? Our customer-care team is here to help make the process as clear and simple as possible.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Help us find your order faster.
When contacting customer support about an existing purchase, please have the following information ready:
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Because Livorisse™ offers beauty tools, makeup accessories, hair essentials, manicure pieces, brush-care tools, mirrors and vanity accessories, finishes, materials, moving components, packaging and protective parts may vary depending on the item.
Please include:
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Minor differences in finish, texture, tone, surface detail, component alignment, material appearance or assembly details may occur between individual pieces. Products with hinges, springs, rollers, magnetic closures, flexible surfaces or other functional components may also show slight variations in resistance, movement or tactile feel. These variations are not necessarily considered defects.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Please do not return items without approval.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Your beauty ritual matters to us.
Typical response · Within 24 hoursCompany Details
Business & Contact Information
Official company and customer-support information for the Livorisse™ online store.
Livorisse™ is owned and operated by Beijing Jixian Shidai Culture Media Co., Ltd.